Frequently Asked Questions

We serve 45 cities across northern Utah: 32 for pools and hot tubs across Salt Lake County, Utah County, and Park City, plus a hot tub and spa route across 13 Cache Valley cities, from Lewiston to Hyrum. Check our Locations page for the full list.

Call or text us at (385) 433-6552, or fill out the form on our Contact page. We'll get back to you within 2 hours during business hours. If you already know what you need, the quote is free.

Nope. Most customers give us gate or yard access and we take care of everything while you're at work. We leave detailed notes after every visit so you know exactly what was done.

For weekly cleaning service, we can usually start within a few days. For emergency services like green pool recovery, we often do same-day or next-day visits.

Yes. We carry general liability insurance and operate as a registered LLC in Utah. We're happy to provide a certificate of insurance if you need one, just ask.

Absolutely. If we make a mistake, we'll come back and make it right.

We recommend weekly cleaning during swimming season (May-September). Utah's cottonwood season in June makes weekly service especially important. Once your pool is closed for winter, it doesn't need routine cleaning again until we reopen it in spring.

Every visit includes surface skimming, vacuuming, brushing walls and tile, emptying baskets, filter checks, water testing, and chemical adjustments. We also inspect your equipment and leave notes about anything we notice.

Absolutely. It's one of our specialties. We treat most green pools on the first visit, and full clearing usually takes 1-3 days after that as the water circulates and the filter catches up. We follow up to confirm it's clear. Call us and we'll come assess it, usually same-day.

Yes. We assign dedicated technicians to routes so you get the same person every visit. They learn your pool's quirks, notice changes early, and deliver more consistent results than rotating techs. If a switch is ever genuinely needed, we tell you directly before it happens.

Every 3-4 months is the standard recommendation. If you use it heavily or have trouble keeping the water balanced, we may suggest more frequent changes.

All of them: Jacuzzi, Hot Spring, Sundance, Bullfrog, Caldera, Master Spas, and more. If it holds hot water, we can take care of it.

Cloudy water usually means the chemistry is off, the filter needs cleaning, or there's biofilm buildup in the plumbing. We'll diagnose the exact cause and fix it. It's usually a quick fix.

New weekly customers pay $100/visit ($400/month typical), and every-other-week or monthly customers pay $120/visit, with routine chemicals included at every tier. Anything outside routine cleaning, like a repair or a green pool recovery, gets a custom quote after we've seen it, since those depend on your specific situation, and non-routine work is billed at our standard $120/hr rate. We'll always give you an honest price with no surprises or hidden fees.

If you already know what you need, like weekly cleaning or a repair you've identified, that quote is free, no obligation. If we need to visit and diagnose a problem first because you're not sure what's wrong, that visit is billed at our standard hourly rate, and we waive it if you move forward with the repair.

We accept credit and debit cards, checks, ACH, and other approved electronic payment methods. Monthly service plans are billed based on visits actually completed that month, invoiced at the end of the month, with payment due by the 1st.

Yes, on a standard routine visit. Our service includes all standard chemicals needed to keep your water balanced: chlorine, acid, alkalinity adjusters, and more, so you don't need to buy anything yourself. Non-routine treatments, like a green pool shock or a salt cell acid wash, are quoted separately before we do them.

No long-term commitment. You'll sign a simple service agreement covering rates and policies, but there's no minimum term: cancel your recurring service anytime with written notice, and you're only responsible for visits already completed. We keep our customers by doing good work, not by locking them in.

In Utah, we recommend closing between late September and mid-October. Book early. It's our busiest time of year for seasonal services.

Absolutely. That's one of the best parts of owning a hot tub in Utah. We help maintain your spa year-round so it's always ready for those cold winter soaks.

Yes. Utah has some of the hardest water in the country, which leads to calcium buildup and scaling. We monitor calcium hardness levels and adjust your chemistry accordingly to prevent damage.

From mid-June through early July, cottonwood trees drop fluffy white seeds that blanket everything, including pools. They clog skimmer baskets fast, sometimes within a single day. Areas like Cottonwood Heights, Holladay, and Millcreek get hit especially hard. We recommend weekly service at minimum during this period.

Most Utah pool owners open between late April and mid-May, once daytime temps hold consistently above 70°F. Opening too early means fighting algae in cool water; waiting too long means more cleanup. We handle the full opening: removing the cover, reconnecting equipment, filling, and balancing chemistry.